Q & A
Do you have any burning questions about the event? We'll try to answer them here....
When and where is the event taking place?
21 July – 5 August 2018, in Queen Elizabeth Olympic Park at the Lee Valley Hockey and Tennis Centre.
What is the competition?
It's the biggest event in hockey, and with 16 Women’s teams it's even bigger than the 12-team Olympic Games. The event only comes around once every four years, and on the back of Great Britain's women's historic gold medal in Rio, it will be the biggest international team event in England in 2018 - not just in hockey but in any sport.
Can I book hospitality?
Yes, Premium Experience tickets will go on sale on October 12. This is the only way to see the Finals, Semi-Finals and England Pool sessions. If you have general tickets, upgrading to Premium Experience is possible and information can be found by emailing
Please note, certain priority groups will have access to hospitality in advance of this date and these groups will be notified by email.
When can I buy Tickets?
There will be a General Sale of tickets to some sessions open to the public prior to Christmas 2017. Please to keep up to date with this opportunity. We do currently have premium experience tickets on sale from October 12. Those applicants un-successful in the Public Ballot will have received an exclusive link to purchase tickets to some sessions before general sale. Please check your emails.
I’d like to bring a large group, what can I do?
A large volume of tickets have been sold in the Priority Window and won in the Public Ballot. Subject to availability in the general sale, there will be a limit of 50 tickets per session so bringing a group to these sessions is no problem. Premium Experience Tickets are a great way to attend the World Cup together as a group and tickets will be on sale on October 12.
When will I receive my tickets?
Tickets will be sent out by post to you around 6 weeks before the event. If you don’t receive your tickets before 1 July 2018, please contact See Tickets Customer Helpline on + 44 (0)844 8718810 (Calls cost 7ppm plus network access charges) or visit and have your confirmation number/application number handy. If calling from outside the UK, please call 44 115 896 0248 (charges will vary).
My confirmation email doesn’t tell me exactly where I am sitting?
Don’t worry – that was intentional. The confirmation email will have confirmed the ticket price category you will be located in. Special souvenir World Cup tickets will be posted out to all ticket holders around 6 weeks prior to the event, which you should receive before 1 July 2018, which will contain details on your exact seat to watch the biggest Women’s Hockey event next summer.
I want to watch England's games, how do I get tickets?
Due to such high demand in these sessions, all England tickets sold out in the Hockey Family Priority Window and Public Ballot. Premium Experience packages will be released on 12 October and this will now be your only chance to be at the England games. You can still see England (subject to availability) by purchasing one of the Premium Experience Ticket options,, they go on sale on October 12.
How have some people already got tickets?
In April 2017 there was a Priority Window of two weeks for members of the Hockey Family in England to buy their tickets. Only past purchasers of England and Great Britain Hockey international events hosted by England / Great Britain Hockey since 2014, as well as members of hockey clubs affiliated to England Hockey were able to purchase tickets in this window. Furthermore, the Public Ballot ran in August and September 2017 and saw a huge demand with over 100,000 thousand tickets applied for. This Public Ballot has now closed.
How many categories of seats are there?
There are three different Categories of seats. Category A tickets are available offering higher value seating with the best views. Categories B are good seats at our mid-price point and entry-level options at very affordable rates, Category C.
Are there reduced prices for children?
Yes – there are reduced prices for children and young people under the age of 18 at the time of the event in all three Categories (A, B and C) (subject to availability).
What about babes in arms?
Children under the age of two at the time of the event do not require a ticket if they sit on the knee of a ticket holder.
I’d like to bring a large group, what can I do?
A large volume of tickets have been sold in the Priority Window and won in the Public Ballot. Subject to availability in the future general sale, for 12 sessions, there is a limit of 50 tickets per transaction so bringing a group to these sessions is no problem. Subject to availability.
Is accessible seating available?
Yes – we have wheelchair spaces available at both sides and the south end of the pitch, at different price points. Each wheelchair ticket comes with a free general ticket, but currently tickets are not on sale.
Which days are most popular?
England pool sessions, weekends and the Finals have seen very high demand and are completely sold out. You can still attend these matches (subject to availability) by purchasing one of the Premium Experience Ticket options when they go on sale on October 12.
Do I have to complete a separate transaction for each session?
No you don’t – you can order all of your tickets across multiple sessions in one easy transaction.
Tickets not available vs. Sold out
‘Tickets not available’ means that the available tickets for that price type and session are either purchased or currently in other customer’s baskets. Should they fail to complete the transaction, these tickets will become available again. So it is definitely worth checking back after a short while. Sold out means exactly that, no tickets left unfortunately
Where can I find the full terms and conditions for purchasing tickets?
By clicking here. Also when you purchase tickets you will have to tick a box to confirm you have read, understood and agree to these terms. You will get a chance to read them before you confirm your purchase.
Public Ballot Specific Questions
I was un-successful in the Public Ballot; will I get another chance to buy tickets?
Yes you will, in the ‘Post-Ballot Sale’. Some of the sessions were under-subscribed in the Public Ballot, so for those who were un-successful in getting what they applied for, England Hockey is giving you a chance to purchase tickets for these sessions before they go on general sale to the public. If this is you, then please check your emails as you should have received this exclusive link. This exclusive window lasts from October 10 to October 15. Premium Experience tickets are available to purchase from October 12.
In the Public Ballot, I applied for more sessions than I won tickets for, why did this happen?
Demand for tickets in many of the sessions exceeded the stadium capacity and for these sessions tickets were allocated on a random basis.
In the Public Ballot, why didn’t I win any sessions I applied for?
Again, demand for tickets in many of the sessions exceeded the stadium capacity, tickets were allocated on a random basis – we are really sorry to hear that you were unlucky. But for entering the Public Ballot, you will have been sent an email giving you exclusive access to purchase tickets for some of the sessions that didn’t sell out.
I won several tickets in one session in the Public Ballot; will all tickets be located next to each other?
The likelihood is yes. There is a small chance that tickets may be split across two rows, but this is highly unlikely.
I no longer want the tickets I won in the Public Ballot?
Full terms and conditions can be found . Tickets are non-refundable as highlighted in the ticket application process. You can pass your tickets on to friends and family, but you cannot sell them for commercial gain.
What if I have any queries about the Public Ballot or my ticket purchase?
Please visit and have your application or confirmation number handy. Alternatively, phone the World Cup Booking line, follow instructions and have your confirmation number available: + 44 (0)844 8718810 (Calls cost 7ppm plus network access charges). If calling from outside the UK, please call 44 115 896 0248 (charges will vary).
England have already qualified as hosts, along with Argentina, Australia, China, Germany, Italy, Japan, Korea, New Zealand, South Africa, Spain, USA and world number one Netherlands. The remaining 3 teams will qualify in the coming months.
When will the full match schedule be announced?
Match timings and dates are now confirmed follow to see the schedule. The full schedule with all qualifying teams will be published late 2017/early 2018.
Can I meet the players?
We fully anticipate that supporters can meet some of the players for signatures and selfies in our exclusive autograph sessions. This is not yet confirmed and details will follow in due course.
How do I get to the venue?
It's very simple from Stratford and Stratford International stations - either a walk of just under 20 minutes, or a short bus ride. More information will .
Is that where the hockey was at London 2012?
Practically! Our venue is just a few hundred yards from where the Riverbank Arena was situated, and we're sure to have the same amazing feeling as at London 2012.
Where can I stay?
There’s lots of accommodation available in close vicinity to the venue, ranging from 5 star hotels to caravan and camping sites. We’ll be providing details very soon to spectators on how to book through England Hockey’s official accommodation partner so please keep an eye on the World Cup website.
I loved the hockey in Rio 2016, but I’ve never watched it in person before, or been to the venue.What do I need to know?
Hockey is a brilliant sport to watch in person, and this tournament will showcase just how fast-paced, action packed and highly skilled the game is. Lee Valley Hockey and Tennis Centre is easy to get to by public transport, there’s loads to do for families, and you can have a drink with friends & family in the summertime in London! Westfield shopping centre is nearby and there’s lots to do around the Queen Elizabeth Olympic Park, all you need for a great day out.
What is there to do for families at the venue?
All of our hockey events offer a brilliant family day out. We're planning the biggest Spectator Village we've ever staged for hockey - stay tuned for details.
What else can we do on Queen Elizabeth Olympic Park?
There's lots to do including the brand new 76 metre world’s-longest tunnel slide at the ArcelorMittal Orbit. There’s also the VeloPark, Westfield Shopping Centre, the Aquatics Centre and much more.
Who helps put on these events?
The Hockey Women's World Cup is an FIH (International Hockey Federation) event, hosted by England Hockey. We work in partnership with UK Sport, Sport England, Lee Valley Regional Park Authority, Queen Elizabeth Olympic Park and the Mayor of London’s office.
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