Q & A
Do you have any burning questions about the event? We'll try to answer them here....
When and where is the event taking place?
In the summer of 2018, in Queen Elizabeth Olympic Park at the Lee Valley Hockey and Tennis Centre.
What is the competition?
It's the biggest event in hockey, and with 16 teams it's even bigger than the 12-team Olympic Games. The event only comes around once every four years, and on the back of Great Britain's women's historic gold medal in Rio, it will be the biggest international team event in England in 2018 - not just in hockey but in any sport.
I want to watch England's games, how do I get tickets?
Due to such high demand for tickets, a public ticket ballot will go live on Saturday 19 August. This will allow everyone a fair chance of getting the tickets they want. You will be able to enter the ballot for as many sessions you want and tickets will be allocated at random once the ballot has closed.
How have some people already got tickets?
In April 2017 there was a priority window of two weeks for members of the Hockey Family in England to buy their tickets. Only past purchasers of England and Great Britain Hockey international events hosted by England / Great Britain Hockey since 2014, as well as members of hockey clubs affiliated to England Hockey were able to purchase tickets in this window.
How do I enter the ballot?
The first step will be to sign up to receive all the ballot information . One you have done that, on 19 August you will receive a link where you can enter the ballot. You will select which sessions you would like to apply for and then how many tickets and at what price category. You’ll then have to give your payment details, but no money will be taken at that stage. Full terms and conditions and how the ballot works can be found here.
How many tickets can I apply for?
With such high demand for certain sessions, there is a limit of 6 tickets per person for the three England pool matches, the potential England Quarter Final , Semi Finals and Final. There is a limit of 50 tickets per person for all other sessions. You can apply for tickets in as many sessions as you like across the whole event.
How many categories of seats are there?
There are three different Categories of seats. Category A tickets are available offering higher value premium seating with the best views. Category B are good seats at our mid-price point and entry-level options at very affordable rates, Category C.
Are there reduced prices for children?
Yes – there are reduced prices for children and young people under the age of 18 at the time of the event in all three Categories (A, B and C)
What about babes in arms?
Children under the age of two at the time of the event do not require a ticket if they sit on the knee of a ticket holder.
I’d like to bring a large group, what can I do?
For 12 sessions, there is a limit of 50 tickets per transaction so bringing a group to these is no problem. Simply apply in the ballot for the session you would like. When running the ballot, you will only ever be 100% successful or not at all, so there will never be the situation where you applied for 50 and get 30 for example. For the remaining sessions, there will be no group bookings at this stage as with demand so high, a limit of 6 per person ensures as many people as possible have a chance to get tickets.
Is accessible seating available?
Yes – we have wheelchair spaces available at both sides and the south end of the pitch, at different price points. Each wheelchair ticket comes with a free general ticket. Please phone the See Tickets Customer Helpline 0844 8718810 and quote the reference in your priority purchase email.
Which days are most popular?
England fixtures, weekends and the finals are likely to see the highest demand.
When does the ballot close?
The ballot closes on Wednesday 6 September. You can adjust your ticket selection at any time between 19 August and 6 September. There will be no opportunity to change your ticket selection after 6 September however.
How will tickets be allocated?
Once the ballot closes on 6 September, tickets will be allocated based on the demand received for each session. Where the number of requests exceeds the number of seats available, tickets will be allocated randomly.
When will payment be taken?
Once all the tickets are allocated from the ballot, if you are successful the payment will be taken automatically and confirmation of the tickets purchased will be be sent by email.
What if I have any queries about the ballot or my ticket purchase?
Please phone the See Tickets Customer Helpline and have your booking reference information available. Their phone number is +44 (0) 115 912 9117.
When will I receive my tickets?
Tickets will be sent out by post to you around six weeks before the event. If you don’t receive your tickets before July 1 2018, please contact See Tickets Customer Helpline on +44 (0) 115 912 9117.
England have already qualified as hosts, along with Argentina, Australia, China, Germany, Japan, Korea, New Zealand, world number one Netherlands, South Africa and USA. The remaining 5 teams will qualify in the coming months.
When will the full match schedule be announced?
Match timings and dates are now confirmed follow to see the schedule. The full schedule with all qualifying teams will be published at the end of the year.
Can I meet the players?
We fully anticipate that supporters can meet some of the players for signatures and selfies in our exclusive autograph sessions. This is not yet confirmed and details will follow in due course.
The venue is easy to get to, right?
Funny you should say that, yes it is! It's very simple from Stratford and Stratford International stations - either a walk of just under 20 minutes, or a short bus ride.
Is that where the hockey was at London 2012?
Practically! Our venue is just a few hundred yards from where the Riverbank Arena was situated, and we're sure to have the same amazing feeling as at London 2012.
Where can I stay?
There’s lots of accommodation available in close vicinity to the venue, ranging from 5 star hotels to caravan and camping sites. We’ll be providing more details later in the year through the event website.
I loved the hockey in Rio this summer, but I’ve never watched it in person before, or been to the venue. What do I need to know?
Hockey is a brilliant sport to watch in person, and this tournament will showcase just how fast-paced, action packed and highly skilled the game is. Lee Valley Hockey and Tennis Centre is easy to get to by public transport, there’s loads to do for families, and you can have a drink with friends & family in the summertime in London! Westfield shopping centre is nearby, there’s lots to do around the Queen Elizabeth Olympic Park, all you need for a great day out.
What is there to do for families at the venue?
All of our hockey events offer a brilliant family day out. We're planning the biggest Fan Zone we've ever staged for hockey - stay tuned for details.
Can I book hospitality?
Hospitality will be available in August and we will release full information as soon as possible. However, with demand set to be very high you can register your interest at . If you have general tickets, upgrading to hospitality is available and information can be found by emailing the above email address.
What else can we do on Queen Elizabeth Olympic Park?
There's lots to do including the brand new 76 metre world’s-longest tunnel slide at the ArcelorMittal Orbit. There’s also the VeloPark, Westfield Shopping Centre, the Aquatics Centre and much more.
Who helps put on these events?
The Hockey Women's World Cup is an FIH (International Hockey Federation) event, hosted by England Hockey. We work in partnership with UK Sport, Sport England, Lee Valley Regional Park Authority, Queen Elizabeth Olympic Park and the Mayor of London’s office.
What should I do next?
Have a look at the schedule and work out what sessions you want to apply for. Then get ready to enter the ballot on the 19 August!
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