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The Hockey Women’s World Cup is coming to London and we need you!

This is the largest Women’s Hockey Event in the World and the first time England has hosted a Women’s World Cup. From 21 July to 5 August 2018, 16 world –class nations from across the globe will come together at the home of hockey, Lee Valley Hockey and Tennis Centre in the Queen Elizabeth Park in London and you could be there too.

Our volunteers for this, and all events hosted by England Hockey, are known as Hockey Makers and have a reputation of being the most welcoming and enthusiastic volunteers in sport and in 2018 you can join them.

From our welcome team on the last mile to our logistic team back of house, there are a number of roles to suit all ages and abilities and you don’t have to be a hockey expert. Below are a number of frequently asked questions about being a Hockey Maker for the Women’s World Cup and how you can be a part of it.

VOLUNTEER FAQ'S

WHAT EVENTS ARE YOU RECRUITING HOCKEY MAKERS FOR?

The Hockey Women’s World Cup Competition dates run from 21 July to 5 August 2018 and the majority of Hockey Makers will be required during that time. However, there is venue set up and team training taking place beforehand so some roles may be required from 1 July onwards and likewise, post event to help with clear up.

Also, we will putting on additional events around the country to promote the World Cup where will require the assistance of Hockey Makers and also some support in the recruitment of the volunteers will be needed.

HOW MANY HOCKEY MAKERS WILL YOU BE RECRUITING FOR LONDON 2018?

We will be recruiting approx 750 Hockey Makers across the event and working with wide range of partners to ensure that as many people as possible are given the opportunity to apply to volunteer.

WHAT ARE THE ELIGIBILITY CRITERIA?

Volunteers should be 18 or over on the 1 July 2018 and be eligible to volunteer in the UK. Depending on individual circumstances, further criteria may apply. Volunteers for Ball Patrol should be 15 or over on the 1 July 2018.

HOW DO PEOPLE APPLY?

You can apply to become a Hockey Maker at www.hockeymaker.co.uk and you must complete the online application process. Applications will be open from 15 September 2017 and applications will close at midnight on 16 October 2017. Only applications submitted between these dates can be accepted. To apply, please visit

I DON'T KNOW ANYTHING ABOUT HOCKEY, WILL THAT BE A PROBLEM?

As with all volunteer programmes there are a wide range of age and ability amongst the individuals involved, some with more experience than others. Some roles require some hockey knowledge to help deliver in that area but enthusiasm, a welcoming smile and a positive attitude are more essential in most!

DO YOU EXPECT TO BE OVERSUBSCRIBED?

We expect the majority of volunteers to be recruited from within the UK. The programme will be open to international volunteers, but any international applicant will be required to meet the necessary eligibility criteria (be over 18 and eligible to volunteer in the UK). Please see www.gov.uk/check-uk-visa for more information.

WILL LONDON 2018 RECRUIT PEOPLE FROM THE UK ONLY?

We expect the majority of volunteers to be recruited from within the UK as we will not be covering international travel or accommodation costs. The programme will be open to international volunteers, but any international applicant will be required to meet the necessary eligibility criteria (be over 18 and eligible to volunteer in the UK).

WHAT IS REQUIRED FROM THOSE WANTING TO VOLUNTEER FROM OUTSIDE OF THE UK?

Applicants from outside the UK will need to have the right to live or work in the UK in order to volunteer. Proof of this will be checked at interview. We are unable to support anyone applying for a visa to volunteer in the UK.

WILL YOU COVER TRAVEL AND ACCOMMODATION EXPENSES FOR HOCKEY MAKERS?

We are not in a position to cover travel and accommodation however we are investigating opportunities in this area with our event partners. You will receive food and refreshments when on shift as part of the workforce provision.

WHAT DO HOCKEY MAKERS WEAR?

We are in the process of designing and ordering kit for our event so do not have a size guide ready yet. Just put your size in application and this will be a good basis for us. We will hopefully have samples for you to try at the training events.

I HAVE BEEN A HOCKEY MAKER AT OTHER EVENTS, WILL I GET PRIORITY?

If you have been a Hockey Maker at previous events then you have experience in this area which will be desirable in your application, especially in specialist roles. However this is a fair recruitment process and everyone will have to apply on line regardless of prior activity and if successful in your application then you will you be invited to attend an interview where you will be scored on a number of competency questions. Recommendations will then be made regarding the allocation of Hockey Makers to specific roles.

WHAT ARE THE NEXT STEPS?

You need to apply on line at www.hockeymaker.co.uk and if you are successful in your application, you will be invited to attend an interview at a selection centre. Further stages are detailed below in our timeline below.

August 2017 Registration of interest
September 2017 Applications open (15/09/17)
October 2017 Applications close 16/10/17)
November 2017 Shortlisted applicants invited for interviews. Interviews begin
December 2017 Interviews continue. Shift allocation begins
January 2018 Shift allocation continues
February 2018 Training sessions begin
March 2018 Training continues
April 2018 Training - EH events programme
May 2018 EH events programme
June 2018 Accreditation & uniform collection
July 2018 WORLD CUP STARTS!


WHAT TRAINING WILL BE PROVIDED AHEAD OF LONDON 2018?

All successful volunteers will participate in a generic training module, providing information on the event and the role of Hockey Makers. Additional role specific training will be given, to help selected volunteers understand the specific demands of their role. We will, where possible try and deliver these both at the same place and time. The England Hockey Events Programme will be operating as usual in 2018 so there will be an opportunity for some to gain experience working on smaller events. Everyone will be required to attend a Venue Specific Training Session before their first shift.

HOW MANY SHIFTS WILL VOLUNTEERS NEED TO WORK?

We ask Hockey Makers to commit to a minimum commitment of seven shifts for this event. Shifts will be a maximum of 8 hours in length, depending on the role.

WILL I GET TO SEE ANY MATCHES?

Hockey Makers role are varied and you may not be based inside the seating bowl so it cannot be guaranteed that you will get to see any hockey. However, there will be big screens in the fan zone areas and in the event offices so you may get to see some action whilst soaking up the atmosphere as you deliver your role.

VOLUNTEER ROLES

Athletes and Officials Services - These Hockey Makers support the Competition element of the event and back of house operations ensuring that the athletes and officials are well looked after throughout the event. This will include roles as Officials and Team Liaison Officers, Team Services Members, Field of Play Team Members, Pitch Managers and Ball Patrol Team Leads.* These volunteers will need to be organised and enjoy a role that will be very busy. Experience at other England Hockey Events in these roles will be desirable.

Event Services – These Hockey Makers are the part of the support network for the event and will fall into two categories. Event Control are the arterial centre of the communication network across the venue. This team will be responsible for relaying and tracking all radio communications and supporting the Event Services Manager in delivering the Health & Safety requirements of the Event. A confident radio user and the ability to work in a pressured environment are key to this imperative role. Access Control is the visible side of the team, ensuring that only the correct accredited personnel can enter the Field of Play and Back of House. This Hockey Maker will be on their feet a lot of the time and be able to co-ordinate as part of a team and be confident in communicating with people.

Hockey Maker Services – The Team supporting the Team! These Hockey Makers will be supporting the Workforce running the respective rest areas, managing day to day operations such as registering shifts, uniform distribution, information sharing, generating newsletters and generally ensuring that all Hockey Makers are well looked after at the event. Good customer services and organisational skills with a positive attitude. This area will also support the Event Administration Team in the Event Office so there will also be a requirement for Administrators in this area where a good level of literacy and knowledge of Word, Excel, Outlook and other software packages will be necessary.

Hosting Services - These Hockey Makers will support the VIP and Hospitality Services Teams ensuring that delegate areas are ready and chaperone VIP and Hospitality guests to appropriate areas. They will act as the hosting team in the respective areas. These Hockey Maker should a welcoming manner, be smart in appearance and in interest in Hockey would be desirable but not essential.

Logistics Team - Lead by the Logistics Manager, this team ensures that all resources are distributed around the event, all equipment is catalogued, dealing with deliveries and supporting other areas in the delivery of services. These team members need to be physically fit and ability to manage situations under pressure. This team will be required to operate outside competition time as well as during the event.

Media Services - These Hockey Makers will be part of the Media Operations Team and will be based in the Media Centre. You will be involved in support media needs, fulfilling requests, supporting the Photography Manager and supporting the management of the Mixed Zone and izone. Some Hockey Makers may have the opportunity to join the England Hockey Social Media Team. An interest in Press and Media would be helpful.

Operations Team – Hockey Makers in this area will be support different areas of the Operational Delivery of the Event.

  • Accreditation Team - this team will process all the accreditation passes for the event, deal with enquires and support all groups to ensure the correct access is given. Good Customer Service Skills and some IT literacy required.
  • Accommodation Team – supporting the Accommodation Manager in dealing with queries and liaising with other operational areas to ensure an efficient process. Good customer service and organisational skills needed.
  • IT Team – To support IT Manager and other technology requirements across the championships. This team will undertake roles that are mainly computer based. These Hockey Makers should have a good level of computer knowledge and software packages.
  • Information Services – based at various areas around the venues, the Information Points are the centre of knowledge at the event dealing with mainly spectator enquires about the event, the competition, sun tan cream station (!) and local information. Good customer service skills required, a good knowledge of the local area and a knowledge, or a willingness to learn, about the hockey and the event.
  • Transport Team – Roles in this team includes car and mini bus drivers, plus a team to support transport system and shuttle bus routes. These Hockey Makers will be operational pre event as teams, athlete and officials arrive and similarly, post event for departures. At times, drivers may operate unsociable hours. There will also be times when drivers are more busier than others. Hockey Makers MUST have a valid driving licence (D1 for minibuses) and be competent and confident to drive a variety of size of vehicle. Some local knowledge would be preferred but not essential.
  • Side Events Team – Alongside the Women’s World Cup there will be number of Side Events which may include Conferences, ParaHockey event and Themed sessions. Side Events Team will be utilised to assist in these events which could be chaperoning, supporting activity, registering participants and supporting other client areas to deliver a quality experience. This role could vary on a daily basis so Hockey Makers will need to be enthusiastic, adaptable and ability to communicate at all levels.

Spectator Services - This is our largest area team on Event and will be the front facing team for the circa 100,000 spectators that we will expect to see over the course of the event. Spectators will be operating in areas such as the Venue, Fan Zones, Ticketing Areas, the Last Mile and inside the seating bowl. Responsibilities may include way finding, programmes selling, ticket checking and scanning, general spectator support and supervising activity in the Hockey Hub. These Hockey Makers will need excellent customer service skills, be a good communicator and be willing to help members of the public as well as take on different roles with the Spectator Services Team. A knowledge of the local area, experience of working in a major sporting event and hockey knowledge maybe beneficial in some areas but essential for the role.

Sport Presentation - Part of the Spectator Services Team, this team will have the role of supporting the entertainment element on event. This could include involvement in delivering on pitch half time, and pre and post match activities, chaperoning guests, athletes and team mascots, supporting the Presenters and support for entertainment in the Fan Zones. The Event Mascots are also included in the team. You will need to be enthusiastic, confident, willing to deliver activity in front of a crowd, be physically ative and be adaptable to variety in your role.

*Please note that the recruitment for Ball Patrol will be a separate process launched in October 2017. This will be open to young people who are 15 – 19 years old.